Instagram DMs may be an effective medium for customer service and building relationships with your followers. High message volumes, inefficient workflows, and a lack of structure, on the other hand, might keep social media teams from benefiting from this interaction. Instagram is a fast-paced space, and your Instagram DMs should reflect that.
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Instagram DM Automation for Customer Support
Customers may have to wait up to 23 hours for a response because many firms can only commit a few people and hours per day to reply to Instagram DMs. However, you can respond to someone immediately using Instagram DM automation.
This functionality is trackable using a mechanism developed for Messenger and now implemented for Instagram. When a question is answered by automation, an immediate follow-up question is asked.
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Instagram DM Automation for Generation of Leads
Instagram DM automation for lead generation is the simplest approach to producing rapid ROI. The user journey frequently begins with someone seeing your Instagram story. Next, you use the poll option to ask your audience whether they are facing any difficulties or problems to which you offer a solution.
The final story in this sequence contains the call to action. Instead of encouraging someone to swipe up, people can DM you with a unique trigger word. When someone sends you that message, they will receive an instant response from your company, starting a conversation.
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Instagram DM Automation for Sales
You can provide anything from a free quote to a product quiz for company models that go directly into sales. You’d begin the chat by qualifying them. You could then ask them to respond to questions by selecting prefilled buttons or putting in their information.
However, you can set up a handoff method if it is a high-ticket sale. By asking a few questions, your Instagram ai could qualify someone. Then your sales or support team could step in to continue the conversation. At this point, the chatbot functionality pauses. The chatbot can then take over once the sale is complete.
Advantages of Instagram DM Automation
- Transform more followers
- Increase your lead generation.
- Increase your revenue.
- Reduce support overload
- Create audience-to-brand connections.
Instagram DM automation can operate as a force multiplier, helping businesses to obtain new contacts and consumers without being bombarded with messages. All you need now is expert instruction to show you how – before everyone else does. Feel free to contact us and we can demonstrate how!